Director of Training, 05/2014- 12/2016, MedHOK, Tampa, FL

• Worked for a medical insurance software company (SaaS), with clients such as Blue Cross and Aetna, selling over 300K in training, making the department profitable in 2016

• Managed the day to day operations of the training department, with 4 other trainers and support staff responsible for weekly meetings, professional development of team, project management, onboarding, travel, and reports

• Designed a certification program for all employees and clients, which included building over 60 Courses with a blended model of eLearning and instructor-led courses that included product items, HR, compliance, industry, and additional courses

• Created a Document Control SOP to manage training and source documentation

• Lead on first stage of implementation with clients

• Designed and curated product release notes

• Designed all the end user documentation including user guides, job aides, as well as release notes and creating an SOP for updating materials.

• Traveled to train clients onsite as a SME on parts of the system in Train the Trainer sessions and Implementation training

• Created a curriculum and standardized training agendas, course descriptions, course catalogs, and facilitation guides. Standardized the training approach by all employees, and implemented training surveys to gain client feedback.

• Developing software simulation and eLearning courses using Storyline 2 along with video recording and editing in Camtasia

• Assisted in designing the user interface and reviewing of new products and testing

 

eLearning Designer, 07/2013- 05/2014, AmerisourceBergen, Valley Forge, PA

• eLearning designer for 2013’s Fortune 32 company within the largest             

        segment, the AmerisourceBergen Drug Corporation

• Project manager for several business initiatives, oversaw development and worked

        with SMEs throughout the organization

• Projects worked on include Salesforce.com training, Accountable Care Organizations,

        340B Drug Program, CMS Medicare 5 Star Ratings, and many more

• Created online training, Job Aids, and SOPS for the pharmaceutical sales department

• Hosted monthly Community of Practice sessions development training for other  

        eLearning users in the company

• Served as one of the LMS managers using Cornerstone 

• Designed and developed electronic review concept to capture sales performance on

         the go with an iPad friendly format that generated a large data pool of information to

         gain business insights that drove future sales initiatives using Adobe Form Central

 

Lead Instructional Designer (Contracted), 11/2012- 06/2013. GP Strategies, Pottstown, PA

• Lead Instructional Designer contractor for clients such as Comcast, Campbell’s, Bristol-Myers Squibb, and U.S. Steel for a 6 month contract

• Managed a team that consisted of a junior designer and two developers

• Lead Articulate Storyline developer, responsible for training other employees

• Projects included SAP system training, factory management training courses, workflow process, railroad safety, FDA regulations, and other employee training

• Worked with SME’s and stakeholders throughout the creation process

• Projects were under budget, ahead of schedule, and beyond customer expectation

 

Online Instructor, 8/ 2011- 11/2012. Achievement House Cyber Charter School, Exton, PA

• Online high school Social Studies and English virtual instructor, designed data driven  

        Curriculum on the Understanding by Design instructional format

• Piloted Storyline for use within Moodle 2.0, and was on the only Tin Can API research

        group for an online school

• Responsible for training all teachers in Articulate Storyline

• Served on the Elementary Development Committee for preparing the launching of the   

         Elementary Program

• Reviewed and provided input on purchasing our current LMS

• Designed and built a modern production studio, enabling teacher to broadcast live in

         HD quality to our students and live Chroma keying

 

Classroom Teacher, 8/2009 – 6/2011. Ridley High School, Folsom, PA.

• Taught “American Experience,” a co-curricular 11th grade literature and history class that was writing intensive and promoted higher level thinking

• Created a method to track future student ability, increasing reading scores on state

        testing by 13% in one year.