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RESUME

WORK EXPERIENCE

E-Learning Consultant 2020-Present

Currently, I am a freelance consultant who provides e-Learning development support from individual course development to building certification programs from scratch with hundreds of courses. I included a highlight of several projects below.

  • Created 40+ hours of e-learning certifications for accredited advanced wound care. The project includes LMS selection, implementation, and go-live. https://healiant.com/

  • Developed new Samsung 5G phone training, used by Verizon, Walmart, T-Mobile, AT&T, and more

  • Created international leadership training for Nissan, available in multiple languages

  • Created ILT decks for BMW for Mini Cooper resale strategy

  • Conducted a formal needs analysis for a new LMS purchase and implementation for Investcloud

  • Created onboarding e-Learning course for ADIDAS

  • Developed pet travel training for United Airlines

  • Designed and developed software simulation certifications for Cloud9

  • Designed and developed international legal training for DLAPiper

  • Designed and developed new sales onboarding for LA Fitness

  • Hosted LMS courses for Santa Margarita wine

  • Created platform training for Upwork

  • Designed and developed programs for the Oncology Nursing Society

  • Created instructional videos for Joerns, Infused medical, and many more

Director of Customer Education, Craneware PLC, 2016-2020

  • Designed a new way a SaaS Revenue Cycle company onboards, upskills and engages with a 100K+ user base using an e-Learning on-demand model 

  • Managed the launch of the customer learning portal, which currently has over 20k course completions

  • Delivered a virtual customer event with over 1k participants, offering 42 CEUS and additional training 

  • Won 2019 Brandon Hall Silver for Best Customer Training Program

  • Won 2018 Brandon Hall Silver for Best Launch of a Corporate University 

  • Won 2017 Brandon Hall Silver for Best Advance in Learning Management Technology for Small and Medium-Sized Businesses

  • Launched a new internal LMS platform with over 200+ original courses, certifications, learning paths, and much more

  • Launched a new customer certification program with over 150 original courses as well as CEU accredited courses which changed the company's implementation method into a consultative robust customer onboarding program

  • Created new vendor relationships, to enrich the customer education with CEUs from multiple organizations including AHIMA, AAPC, ACPE, and more

Director of Training And Development, MHK, 2014-2016

  • Worked for a medical insurance software company (SaaS), with clients such as Blue Cross and Aetna, selling over 300K in training 2015 making the department profitable in 2016

  • Managed the day to day operations of the training department, with 4 other trainers and support staff 
    responsible for weekly meetings, professional development of the team, project management, 
    onboarding, travel, and reports

  • Designed a certification program for all employees and clients, which included building over 60 
    Courses with a blended model of e-Learning and instructor-led courses that included product items, 
    HR, compliance, industry, and additional courses

  • Created a Document Control SOP to manage training and source documentation

  • Lead on the first stage of implementation with clients

  • Designed and curated product release notes

  • Designed all the end-user documentation including user guides, job aids, as well as release notes 
    and creating an SOP for updating materials.

  • Created a curriculum and standardized training agendas, course descriptions, course catalogs, and 
    facilitation guides. Standardized the training approach by all employees, and implemented training 
    surveys to gain client feedback.

  • Developing software simulation and e-Learning courses using Storyline 2 along with video recording 
    and editing in Camtasia

  • Assisted in designing the user interface and reviewing of new products and testing

E-Learning Designer, AmerisourceBergen, 2013-2014

  • e-Learning designer for 2013’s Fortune 32 company within the largest segment, the AmerisourceBergen Drug Corporation

  • Project manager for several business initiatives, oversaw development and workedwith SMEs throughout the organization

  • Projects worked on include Salesforce.com training, Accountable Care Organizations, 340B Drug Program, CMS Medicare 5 Star Ratings, and many more

  • Created online training, Job Aids, and SOPS for the pharmaceutical sales department

  • Hosted monthly Community of Practice sessions development training for other e-Learning users in the company

  • Served as one of the LMS managers using Cornerstone

  • Designed and developed electronic review concept to capture sales performance on the go with an iPad friendly format that generated a large data pool of information to gain business insights that drove future sales initiatives using Adobe Form Central

Lead Instructional Designer (Contracted), GP Strategies, 2012- 2013

  • Lead Instructional Designer contractor for clients such as Comcast, Campbell’s, Bristol-Myers Squibb, and U.S. Steel for a 6 month contract

  • Managed a team that consisted of a junior designer and two developers

  • Lead Articulate Storyline developer, responsible for training other employees

  • Projects included SAP system training, factory management training courses, workflow process, railroad safety, FDA regulations, and other employee training

  • Worked with SME’s and stakeholders throughout the creation process

  • Projects were under budget, ahead of schedule, and beyond customer expectation

Online Instructor, Achievement House Cyber Charter School, 2010-2012

  • Online high school Social Studies and English virtual instructor, designed data driven Curriculum on the Understanding by Design instructional format

  • Piloted Storyline for use within Moodle 2.0, and was on the only Tin Can API research group for an online school

  • Responsible for training all teachers in Articulate Storyline

  • Served on the Elementary Development Committee for preparing the launching of the Elementary Program

  • Reviewed and provided input on purchasing our current LMS

  • Designed and built a modern production studio, enabling teacher to broadcast live in HD quality to our students and live Chroma keying

SKILLS

Articulate 360

Articulate Storyline

Articulate Presenter

Adobe Captivate

LMS Administration

PowerPoint

Camtasia

Word

Organizational Development

Sales Training

Leadership Training

Virtual Events

EDUCATION

West Virginia University 

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M.A. Instruction Design and Technology

  • G.P.A. 4.0, Golden Key Member

  • Grad project was for a NASA education program

  • Studied instructional design practices, design theory,and authoring systems

  • Incorporated practices learned from research in everyday projects and course design

Pennsylvania State University 

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Post Baccalaureate Certificate, Learning Design and Technology Integration

  • Original research using online aids

  • Completed core courses in Instructional Design, 2.0 technology, and many more

Widener University

B.A. History/Education Certification

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  • Omicron Delta Kappa--The National Leadership Honor Society

  • Alpha Chi -National Scholarship Honor Society, top 10% of class

  • Pi Gamma Mu- International Social Science Honor Society

  • Phi Alpha Theta- International History Honor Society